Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If you’re not completely satisfied, you may return eligible items for a refund.

Returns

Items must be returned within 30 days of delivery.
Items must be unused and in their original condition and packaging, with any tags or labels attached.
Some items may be non-returnable, including personalised, customised, perishable, or hygiene-sensitive products.
Customers are responsible for ensuring returned items are securely packaged.

How to Return an Item

To request a return, please contact our customer support team before sending anything back. Include your order number, the item(s) you wish to return, and the reason for the return.

We’ll provide you with the return instructions and, where applicable, the return address.

Please do not send items back without contacting us first, as we may be unable to process an unapproved return.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are generally non-refundable unless the item was faulty, damaged, or incorrectly supplied.

Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We’ll work with you to arrange a replacement, repair, or refund as appropriate.