Shipping policy

Shipping Policy

We aim to process and deliver your order as quickly and reliably as possible. By placing an order, you agree to the shipping terms below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing times may be longer. We will provide updates where significant delays occur.

Delivery Times

Estimated delivery times are provided at checkout and may vary depending on your delivery address and the shipping method selected.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, severe weather, customs processing, or other unforeseen events.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be clearly stated on our website and may be subject to minimum order values or other conditions.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you provide an incorrect address and the order has already been dispatched, additional delivery or reshipping charges may apply.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched. Please allow some time for tracking information to update after dispatch.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate with the delivery provider.

If an order is confirmed as lost in transit, we will work with you to arrange an appropriate resolution, such as a replacement or refund, where applicable.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and damaged item. We will assess the issue and help arrange an appropriate replacement, refund, or other resolution.

International Shipping

Where international shipping is offered, delivery times and costs vary by destination.

Customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country. These charges are outside our control.